Return&Refunds Policy

RETURNS & REFUNDS
  1. Cancelling a transaction:
  2. Cancellation of a transaction will be made in accordance with the provisions of the Consumer Protection Law, 5741-1981 (hereinafter: "the Consumer Protection Law"), the main points of which will be presented below.
  3. The provisions of the Consumer Protection Law, 5741-1981, which apply and are valid at the time the order is placed, are the binding provisions even if in these regulations or on a website otherwise registered.

Cases where it is not possible to get a refund:

  1. 1. It will not be possible to cancel and / or return eyeglasses that have been specially made according to customer measurements, ie it is not possible to receive a refund for buying a product that has been custom-made for the customer, such as: eyeglasses, optical sunglasses, custom-made sunglasses, contact lenses specially made for the customer .
  2. 2. It is not possible to split or cancel, or return products purchased as part of special promotions such as "1 + 1" or "1 = 3". The customer can choose to either cancel the entire transaction or not cancel at all.
  3. 3. When purchasing contact lenses - it will not be possible to cancel and / or return a product after its packaging has been opened. Also, you will not be eligible to cancel a deal on the grounds that the lenses are uncomfortable and / or unsuitable and the customer must make sure thoroughly through a qualified professional and before purchasing all the exact data regarding the ordered product.
  4. 4. There is no liability for breakage and / or scratches caused to the lenses and / or frame.
  5. 5. There is no responsibility for changing the color of the frame.
  6. Sunglasses - can be canceled in accordance with the instructions for canceling the transaction below and provided that the barcode / SKU is not removed from the frame. Downloading the barcode / SKU is as strong as using the product.

Cancellation of an order by a customer before delivery of the product to the customer:

  1. 2. As long as the order has not been delivered to the customer until the delivery is coordinated, the customer may cancel the order, in whole or in part, by written notice (including email) and / or orally to the store's customer service as stated in section 10 above, and via the designated link Which is on the website and is called: "Cancellation notice".
  2. If the order is canceled, you will send the customer an e-mail confirming this, and the store will refund the customer, within 14 days of receiving the cancellation notice, the amount paid by him, if the customer chooses to make the purchase by credit card, when ordering, less 5% Or NIS 100, whichever is lower.

Cancellation after receiving the order from the customer:

  1. 1. If the order has been delivered to the customer, the customer may cancel the order, in whole or in part, within 14 days from the date it was delivered to him, in written and / or oral notice to the store's customer service as stated in section 10 above and through the dedicated link . For the avoidance of doubt, after 14 days from the date of booking, can not be canceled.
  2. 2. If the order is canceled, the store will be sent an e-mail to the customer confirming the cancellation of the purchase, and the customer must return the products to the address: Majed Al-Chrome Miss Optic PO Box 210 Zip code: 2019000 within 7 days from the date of cancellation of the cancellation notice, provided that the products are in good condition and have not been used, in their original packaging, when intact and / or without damage and / or damage and / or defect and / or spoilage of any kind.
  3. 3. It will not be possible to cancel and / or return spectacles that have been specially prepared according to customer measurements. The warranty for any defect caused to the product due to negligent packaging will apply to the customer. Since the product / s are not sold in the store stores, but only through the website, the return of the products in the event of such cancellation will not be done by returning them to the store, but by arranging delivery with customer service only. The other provisions of this section will apply to the return of product (s) - with the required changes. After sending the product you must notify the store's customer service, the identification number of the registered mail.
  4. 4. Subject to section 6 above, the company will return to the customer within 14 days of receiving the cancellation notice the amount paid by him when making the order, less a cancellation fee of 5% of the order price or NIS 100, whichever is lower. The refund will be made by crediting the credit card through which the purchase was made and / or by crediting the PAYPAL account through which the purchase was made, all in accordance with the means of payment in which the canceled purchase was made and in accordance with agreements between the customer and the company.
  5. For the avoidance of doubt it is clarified that in canceling an order the customer will not be entitled to a refund of the shipping fee as paid by him.

Cancellation or replacement of a product as a result of a defect or non-compliance with the details appearing on the website:

  1. 1. The customer must check the items included in the order immediately upon receipt of the shipment. If the customer received the product when it is defective, or when the product specification differs from the specification published on the website, the customer must contact the store's customer service or orally through customer service, within 14 days of receiving the product. To the extent that it is decided by the store, at its sole and absolute discretion, that the product is defective, the product will be replaced or its purchase will be canceled, at the customer's choice.
  2. 2. In the event that the customer requests to cancel the purchase of the defective product, the following instructions will apply:
  3. The customer will be sent an e-mail confirming the cancellation of the purchase, and the store and / or anyone on its behalf will contact the customer to coordinate the collection of the defective product.
  4. If the defective product is returned to the store, the store will return it to the customer, within 14 days of receiving the cancellation notice of the amount paid by him for that defective product. In case of cancellation due to defect, the store will refund the customer the shipping fee, as much as paid by him.

third. Cancellation of an order, even if due to a defect in the product, after it has been delivered to the customer, is subject to the return of the items whose order was canceled to the store, when not used, in their original packaging, intact and / or without damage and / or damage and / or defect and / or breakdown. Sex and type.

Replacement of products not due to defect:

  1. 1. A customer who wishes to replace products he received in an order not due to a defect, is asked to contact the store's customer service, in order to receive information on how and in which branch he will be able to replace the product that requires replacement. Since product / s are not sold in the store, but only through the website, the replacement of the loaded product will not be performed in the store, but only in accordance with customer service guidelines.
  2. 2. The replacement of the products as stated in this section will be done within 14 days from the date of receipt of the order by the customer and provided they are not used, in their original packaging and the label / tag is still attached to the item, complete and / or without damage and / or damage and / or defect and / Or spoilage of any kind and type.
  3. The replacement of the product is in accordance with the existing stock.

Cancellation by the store:

  1. In any case in which the store is unable to manage the site as repaired, deliver the products or meet its other obligation under these terms, the store may, at its sole and absolute discretion, cancel the customer order, and in such case the customer will be notified of cancellation The order, and the consideration will be returned to the customer within 14 days of giving notice, and the customer hereby waives any claim and / or demand and / or claim in the matter.

Indemnity:

The user undertakes to indemnify the store, its employees, managers or anyone on its behalf for any damage, loss, loss of profit, payment or expense caused to them - including attorney's fees and legal expenses - due to violation of this policy.