Term Of Service

Terms of service

Welcome to the website https://mrs-optic.com/ (hereinafter: the "Website") - the official website of the Miss Optics store Mrs-optic Eye Health Center A.M. 204362198 (hereinafter: "the Store").

The purpose of the site is to provide an available and convenient solution for the store's customers, to view the various optical products sold by the company, to purchase online optics products easily and securely, to receive information about promotions and benefits that the store has from time to time and contact the store. Convenient and advanced.

In order to enable a pleasant shopping experience, and to enable a fast, convenient and advanced service, we present to you the rules of use of the site, which allows us to operate in a completely transparent manner and conduct trade and provide a fair service to our customers.

What is stated in the regulations is written in male language for convenience only, and everything stated in it is intended for both women and men.

The management of the site reserves the right to change these terms and conditions at its sole discretion.

1. Introduction:

 

The following is a definition of the terms that appear in these regulations: -

1. 1. "The Store":

Miss-Optic Mrs-optic E.M. 204362198 is the registered owner of the site.

Mailing address: Miss Optic Majd al-Krum PO Box 210.

• Email: support@mrsoptic.com
• Tel: +97249991722
• Fax: +97249991722

2. 2. The website - the website. https://mrs-optic.com/
3. 3. The items - various optical products and related aids.
4. 4. The user - any person, including a corporation, who may perform actions through the site, all subject to the fulfillment of the said conditions in the aggregate:
5. Eligibility to perform legal actions:

The user is qualified to perform binding legal actions, a user who is a minor (under the age of 18) and / or is not entitled to perform legal actions without the consent of a guardian, is required to inform his parents and / or his legal guardians (hereinafter: "the guardian") of the provisions of this policy And obtain their approval to carry out any activity, of any kind, within the framework of the site. The responsibility to inform the minors who wish to browse the site regarding the regulations, as well as the supervision of the minors' activities, in order for the minors to act in accordance with the terms of these regulations, applies only to the guardians. Any activity that will be performed by the minors on the site constitutes the consent of the minors and / or the guardians as stated in the terms of the regulations.

1. 1. A user may have a credit card that can be cleared by one of the credit card companies operating in Israel legally and validly on the day the transaction is performed on the website.
2. The user has an active e-mail box on the Internet.

 

2.Important instructions before placing an order:

1. 1. It is very important to read these instructions carefully before ordering optical glasses on our website and it is important that the prescription data in your possession is entered very carefully.

 

2. 2. The optical glasses we produce especially for you, will be manufactured solely in accordance with the data provided by you and in accordance with the latest prescription in your possession and therefore the store will not have any liability of any kind and type with respect to the glasses production results. Correct or those that do not reflect your health needs.

By placing an order on this site you acknowledge that you are aware that purchasing glasses not in accordance with an up-to-date prescription may pose a danger to eye health and vision quality and that the store is not responsible for any accident and / or damage, direct or indirect, caused.

Without derogating from the above, the store will have no liability for damage of any kind, to yourself and / or another person (third party) and / or property, which may be caused due to the use of glasses that do not match the current prescription, including any damage that may be caused by domestic or other accidents. , Due to dizziness, confusion, or poor vision, when operating electrical appliances, machinery, driving and any other event that may be caused as a result of ordering glasses that do not conform to an up-to-date prescription.

4. 4. A prescription is only a written prescription given after performing a vision test (ophthalmologist or optometrist. An up-to-date prescription is a prescription issued no later than two years before the date of purchase.
5. 5. When ordering optical glasses on this website, you declare, undertake and confirm that the order was made in accordance with a prescription and instructions from an ophthalmologist and / or a certified optometrist, and in accordance with an up-to-date prescription.
6. 6. You declare that you entered the prescription data, as part of the order on the website, accurately, fully and correctly after verifying their correctness and validity, and that you are solely responsible for entering the data online and in accordance with the prescription, and placing the glasses and manufacturing them according to the data entered by you.
7. 7. In addition, you acknowledge that the store will be entitled to fully rely on the data you have entered, and that you understand and agree that no liability will be imposed on the store, or anyone on its behalf, for the sale and / or supply of the glasses, according to the prescription data you entered.
8. 8. You represent and warrant that the thickness of the optical lenses assembled in the glasses ordered by you will be determined by the store, based on the prescription data entered by you, and at its professional discretion, and undertake that you will have no complaint and / or claim in this regard.
9. 9. You declare and confirm that you understand that as long as the full required data has not been entered and / or as long as the data entered does not conform to an up-to-date prescription as defined above and / or that your prescription is incorrect / does not actually fit health needs - the ordered product may not suit your needs or human needs The product has been ordered, and that in such a case no liability will be imposed on the company for any damage.
10. 10. You undertake that the use of the optical products subject to your order will be made in accordance with the instructions of an ophthalmologist and / or a qualified optometrist.
11. It is not possible to place an order on the website, without all the relevant prescription data.
12. general:
13. 1. The website is a website on the Internet, which is a virtual store for the purchase of products and services by the public who surf the Internet.
14. 2. The provisions of these Terms and Conditions shall apply to any action taken by a "user" of the Site, as defined above.
15. 3. These terms and conditions constitute a binding contract agreement between the user and the store, for all intents and purposes. The user of the site is considered to have read the regulations, accepted what was said in it and agreed to what was said in it. A user who does not agree to the terms of this policy, in whole or in part, is asked not to use the site. An operator of the site declares that he is aware of the provisions of the site's rules and accepts them in full, and that he and / or anyone on his behalf will not have any claim and / or claim against the store and / or the site and / or the site management and / or anyone on their behalf, other than claims related to breach of obligations The store and / or the management of the site and / or in accordance with the regulations.
16. 4. The provisions of these regulations are also applicable to browsing / using the website using any computer and / or other communication device (cell phones, laptops, etc.).
17. 5. Terms and conditions of use of the site are subject to change at any time in accordance with the sole discretion of the store. A change in the provisions of these regulations will require the wording of the updated regulations from the date of their publication on the website.
18. 6. The store may terminate the activity on the site at any time, in its sole discretion, without being obligated to give prior notice of the cessation of activity.
19. 7. The store reserves the right to prevent access to the site and / or the possibility of performing any activity on it and / or canceling the participation of a user, whose behavior is inappropriate and / or appropriate and / or exceeds what is stated in the regulations and / or raises concerns about attempted proper management. Of the site.
20. 8. The use of the site and its contents is "AS IS", that is, without any possibility of intervention or change by any user and for private purposes only.
21. 9. It is strictly forbidden to use the site and / or its content, in part or in full, for commercial purposes.
22. Content may not be used in part or in whole for the purpose of copying, modifying, modifying, copying, broadcasting, displaying, publishing, transferring, selling, or distributing in any way by any user. Including, in electronic publications of any kind, in computer software and applications, telephones, cellular communications, radio, television, print or other media and all related and resulting, without the prior written consent of the Store.
23. Intellectual Property:
24. 1. All copyrights and intellectual property on the site, including trademarks, patents, models, methods and trade secrets, in the services provided within its framework and the contents of the site belong to the store only and are used as its exclusive property. These rights apply, among other things, to the databases on the site (including the list of items, their description, design and images) as well as the graphic design of the site, the computer code of the site and everything related to its operation and any other information published by the store and / or on its behalf. All of these will be defined below: "The rights protected.
25. 2. You may not copy, reproduce, modify, publish, market, distribute, publicly display, publicly perform, broadcast, transmit to the public or make available to it, process, create or process derivative works, sell or rent the protected rights and / or translate any information from the Site (Including trademarks, images, texts, design, etc.) in whole or in part, whether by the user or through and / or in collaboration with a third party, in any way or means - whether electronic, computerized, mechanical, optical, photographic or Recording, or by any other means and means - without the prior written consent of the Store and subject to the terms of such consent, to the extent provided.
26. 3. Trademarks (whether registered or not), store name, logo, store advertisements, domain name, icons, any information and / or display appearing on the site, including graphics, design, verbal presentation, editing and display - All of them also constitute the rights protected above and are the property of the store only, and may not be used without its prior written consent.
27. 4. In fact, by uploading and / or publishing and / or submitting the content of the users of the site, there is a confirmation that all the rights in the above content are owned by the user who uploaded / published / submitted them. Publish / message to the site, then uploading / publishing / submitting the content to the site is a confirmation from him, that he holds the legal permission - by the owner of the rights in the above content - to make any use of it and grant him any right (wherever in these regulations where uploading / publishing / Delivery of user content to the site, the intention is also, among other things, to send content via message / email via / via the site to the store). It is clarified that in this case the store will not bear any responsibility for damages caused From advertising / uploading / submitting surfer content, and the user who uploaded / published / submitted the said content will indemnify the store for any expense for which it will be required.
28. 5. By uploading / advertising / submitting the content of the surfers on the site, the user grants the store a free license, worldwide and unlimited in time, to copy, reproduce, distribute, market, make available to the public, perform publicly, broadcast, publish, process, edit, translate and use any Another way in the user content as aforesaid, and to grant sub-licenses for the purpose of all the actions listed above, through these regulations or in any other way, for consideration or not for consideration, at its sole discretion, both within the site and in any media it deems appropriate.
29. 6. The Store may use in any way, including by way of commercial exploitation and / or for the creation of rights, including patents, trademarks, trademarks, designs and copyrights, in ideas, reviews or other expressions contained in user content, whether published or not. If not, and will be entitled to allow such use to others, without providing any consideration (including, granting a creditor ("Credit"), royalties or other benefits.
30. 7. Without derogating from the above, the store may, in its sole discretion, grant credits and / or provide gifts to users of the site, who have uploaded such content, without this being in order to impose any charge or responsibility on it.
31. 8. In accordance with the above and for the avoidance of doubt, it will be clarified that all users of the site waive any right they have in the user content they upload to the site, including the right to credit and also waive any claim against any use of the store by this content.
32. Fear and / or reasoning for copyright infringement (and / or other rights) on the site must be raised in writing with the store immediately. Measures to be taken by the Store, and to the extent that they are taken, based on such information to be passed on to it, will not constitute proof of any violation of any right.
33. Privacy Policy:

1.1. The store respects the privacy of everyone who visits the site.

The Privacy Policy set forth below, relates to the type of information that the Store may collect, as well as the way and purpose of this information processing.

This policy of the store also teaches and will instruct users on the site how to proceed if they do not want their personal information collected or given to others in connection with their visit to the site.

It is recommended that you read the policy before using the site in general, and before submitting personal information in particular.

The Privacy Policy is an integral part of these Terms of Use.

Since the privacy policy may change, it is advisable to repeat it frequently and read it from time to time.

1.2. The Store may maintain a database and process any data about the users (such as name, address, telephone number, e-mail address, etc.) (hereinafter: "Personal Information" or "Personal Information"),

Which will come to her notice through the use of the site.

The store undertakes that as long as it has such a database, its use and manner of management will be for any purpose within the business activity of the store and in accordance with the provisions of the laws of the State of Israel that will apply to the same matter.

1.3. If a user does not want his personal information collected, stored, stored or processed in any way as described above, he must refrain from transferring his personal information to the store and / or browsing the said website.

1.4. It is hereby clarified that for the purpose of providing personal details by a user who has not yet reached the age of 18, the consent of a parent or guardian is required.

For this purpose, users who have not yet reached the age of 18 are required to inform their parents and / or their superiors about the instructions and terms of use, and to obtain their approval for the submission of their personal details and / or for any other action taken by them on the site.

1.5. A user of the website who has agreed to the conditions described above regarding the collection, storage, and processing of his personal information in accordance with these provisions, may exercise any right reserved to him within the framework of the privacy protection laws customary in Israel. A user of the website who is interested in exercising his right as aforesaid, will do so by contacting the store in writing or by e-mail to the address: Miss-Optic Majd-Alchrom PO Box 210 Miles: support@mrsoptic.com

1.6. The store will have no liability in the event that the user of the site transfers or notifies the store or a third party, whether within the site services or content or voluntarily the personal details of another person, (including and without derogation, name, address, e-mail address, telephone number, etc.) without That the user of the site first obtained the consent of that person. In this case, this notice will be made at the sole responsibility of the user of the site.

2. 2. Maintaining data confidentiality and user privacy

2.1. The site offers, among other things, services that require registration.

The customer will be able to enjoy these services only after completing the registration process, providing the requested details during it and confirming the customer's consent to all that accompanies the service.

When the customer registers for the service, he will be asked to provide personal details such as his name, an active e-mail address that is in use, etc.

2.2. The store may cancel registration for the service, or block access to it at any time and in particular if the reasons are:

2.2.1. Providing incorrect or partial information when registering on the site.

2.2.2. Performing an act or omission that harms or may harm the store or third parties.

2.2.3. When violating the terms of use of the site, and / or when violating the service agreement, and / or when violating any law.

2.2.4. Perform an act of prevention and incitement from registering other users on the site.

2.3. The delivery of personal details in the order form (hereinafter: "the information") is done according to the customer's will and consent. Filling in the details indicates the customer's consent to their delivery.

2.4. The user must give correct and complete details.

Incorrect details will prevent the possibility of using the service as well as the possibility of the store contacting it when necessary. If he wishes to continue to enjoy the service offered, he must take care and update his details in any change that may occur.

2.5. The store undertakes not to make any use of the information without the customer's permission unless this is required or permitted by law or to prevent misuse of the information.

The store will allow access to the information only to those of its employees who need the information for the purpose of providing a service and to the distribution company.

2.6. Every transfer of a credit card number from the site is done in an encrypted manner according to the PCI standard. The store uses a PCI system to clear credit cards.

The store does everything in its power and uses advanced technological and organizational security measures to secure the site, its communication and the information under its control, against accidental or intentional exploitation, loss, destruction or against access by unauthorized or authorized persons.

The connection between the user's or visitor's computer and the store's computers is secured using accepted encryption methods, in accordance with customary standards.

In addition, the store takes reasonable measures to protect the site and the material and software components related to its operation and takes care to update them regularly, among other things,

To protect the Site and its contents from unauthorized intrusion, breaches or eavesdropping.

2.7. It is possible that when browsing or performing actions on the site, the user's actions will be documented automatically and computerized, these details are used by the store for control and administrative and marketing efficiency purposes for the users of the site.

2.8. Some of the services on the site may require registration. As part of the registration process, the customer will be required to choose a username and password that will identify the customer when used.

The Store may from time to time determine additional or different means of identification. The customer must keep the username and password confidential to prevent their misuse.

2.9. The information and details collected about the customer during the use of the website will be stored in the store's database.

The use of the website by the user and the user's approval of the store's privacy policy indicate that the user agrees that his details will be stored and managed in the store's database.

The information in the database will be used - in accordance with the provisions of this privacy policy or in accordance with the provisions of any law - for the purposes set out below:

2.9.1. To allow the customer to place orders on the site.

2.9.2. To identify the customer during repeat visits to the site.

2.9.3. To improve and enrich the services and content offered on the site, including creating new services and content that meet the requirements of the site users and their expectations and to change or cancel services.

6. Products and maintenance:
7. 1. The images displayed on the website are for illustration purposes only.
8. 2. The site is used, among other things, for the purpose of selling optical products and related accessories marketed by the store.
9. 3. The products displayed on the website are only some of the store products sold by it from time to time. The store may change at any time, and in its sole discretion and without any prior notice, the products offered on the site, replace them or remove them from the site.
10. 4. To clean your glasses use soap and water, and avoid all types of solvents or alcohol.
11. 5. Always use a dedicated cleaning cloth and dry your glasses well. Avoid cleaning the glasses in any other way, in order to avoid scratching the lenses and / or destroying the coatings.
12. When the glasses are not in use, keep them in a dedicated case and in a dry place at a temperature between (-C10) and (+ C 35). The lenses and / or distortion of the frame and / or the lenses. The glasses should be kept away from contact with sea water and sand. In order not to damage the lenses or their coatings, do not place the glasses on top of the lenses.
13. Purchase through the website:
14. 1. Only a user who is qualified to perform binding legal actions may make purchases on the site. This includes the user declaring that he is 18 years of age or older.
15. 3. A user who has a credit card that can be cleared by one of the credit companies operating in Israel legally and validly on the day the transaction is performed and the user is the owner or has obtained the voluntary consent of such a credit card holder, may use it to perform an operation on the site.
16. 2. The store reserves the right to prevent access to purchases and / or to cancel purchases by users whose behavior is inappropriate or not in accordance with the terms of use, and / or the provisions of these terms or users who try to harm the proper management of the site.

When placing an order on the website, the user will be required to enter the credit card details in his possession and sometimes he may be required to provide identifying documents. For example, a copy of an identity card, driver's license, passport, signed credit card and so on.

4. 4. Identity verification is intended, among other things, to protect the site and / or its users.
5. 5. Users who make a purchase on the site undertake to provide correct and accurate details in the purchase process. Do not provide details of any third party.
6. 6. If and when placing the order on the website, the user provides incorrect identification information, including address, ID card, credit card details, etc., or if the order is not approved by the credit company, the store may cancel your order at its sole discretion.
7. 7. In the order form, the customer will provide the means of payment through which he is interested in making the purchase. The means of payment that the customer can use are as follows PAYPAL or credit card.
8. 8. After entering the credit card details or PAYPAL details and personal details, the customer will confirm his order by clicking on the "Send order" button (hereinafter: "Making the order").
9. 9. If the means of payment chosen by the customer to make the purchase is a credit card, the system will verify the credit card details through the clearing company.
10. 10. To the extent that the order has not been confirmed by the credit company, the customer will receive an appropriate notice, and the order will not be executed.
11. 11. If the means of payment chosen by the customer to make the purchase is PAYPAL, an account verification will be performed with PAYPAL.
12. 12. If the order is not confirmed by PAYPAL, the customer will receive an appropriate notice, and the order will not be placed.
13. Once the store has received confirmation from the credit card company or PAYPAL regarding the order, and the store verifies that the item is in stock, the customer will be sent an e-mail to the address entered when filling out the order form. Below: ("Order Confirmation").

For the avoidance of doubt it will be clarified that the order will be confirmed subject to:

1. If the means of payment chosen by the customer to make the purchase is a credit card or PAYPAL - verification of payment details and receipt of confirmation of payment from the credit company or PAYPAL without the approval of the credit company, the order will not be approved and the store will not be obligated to the customer. .
2. 2. Availability of the product in the store's inventory at the time of ordering. The store does not undertake to keep stock of all the models and / or products that appear on the website. As long as the product is not in stock, the store may not confirm the order. It is clarified that even if the website does not state that the product is not in stock or that the product has not been downloaded from the website by the time the order is confirmed, the store will not be obligated to deliver the product and / or order and the customer will not have any claim and / or claim. For any type of damage, whether direct damage or indirect damage caused to the customer and / or a third party. Nothing in this section shall derogate from the store's obligation to return to the customer any amount paid as much as he did pay to the store or to cancel the charge to the extent made.
3. Upon completion of the order, a confirmation will be sent to the user regarding the execution of the order, it is clarified that this confirmation does not constitute an order confirmation but a confirmation regarding the details of the order made. It is clarified that the store does not guarantee the availability of all products in stock.
4. 4. The store will do everything in its power to ensure that there will be a sufficient inventory of products listed on the site. However, it will be clarified that the product inventory changes from time to time and including due to demand,

Delivery options and other factors and that there may be situations where products appear on the site but their inventory has run out or is less than a month.

5. 5. In any case where a product that is not in stock is purchased even though it appears on the website, the store may cancel the transaction in relation to that product, while sending a message or email or phone to the buyer about the cancellation of the transaction.
6. 6. The store may offer promotions, benefits and discounts on the site and may at any time terminate these promotions, benefits and discounts, replace them or change them, without the need to give any prior notice. No discounts will be given to any of the various club members, except at the sole discretion of the company.
7. 7. The number of payments and credit terms will be in accordance with what is stated on the website at the time of purchase. If these details are not specified, the charge will be made in one payment subject to the terms of the credit company.
8. Distribution of payments will be according to one payment per 100 NIS and a maximum of 24 payments.
9. Prices:
10. 1. All prices listed on the website are denominated in new shekels and include VAT legally, however, they do not include shipping fees as specified in these terms of use.
11. 2. The store may update the prices of the products on the site from time to time and without the need for prior notice. The price valid in relation to the order placed is the price on the website when placing the order.

If the prices are updated before the order is completed, the customer will be charged according to the updated prices.

3. 3. The prices shown are the correct prices for the date specified on the price page.
4. 4. The store reserves the right to change the prices of the products, at its sole discretion and without any need to give prior notice.
5. 5. The prices of the products on the site may be different from the prices of the products sold in the physical store.
6. In any case, the store does not guarantee that the prices of the products on the site are the same or lower than the prices of the items in the store itself and the prices on the site should not be relied upon as if the store undertook to offer them at the same or discounted price.
7. Delivery and shipments:

After confirming the order, the store will deliver the order to an address in Israel or abroad, which is entered on the order form.

2. 2. Before sending the shipment to the customer an email will be sent.

"3. Business Days": Sundays to Thursdays not including Fridays, Saturdays, holiday eves and holidays.

4. The Store may update shipping rates from time to time and without prior notice. Delivery rates, until updated by the Store, in its sole and absolute discretion, are as follows:

Delivery to an address in Israel:

1. Delivery of the products to buyers is made through courier companies or by registered mail, within the delivery time promised in the sale.
2. Delivery by courier will be arranged in advance, before bringing the product. The operator undertakes to pack and deliver the orders within two business days to the requested destination. Orders will be shipped through a courier company that delivers to most parts of the country within three business days (except when talking about shipping to areas defined as remote where delivery will be delivered within 7 business days). During sale and on holidays delivery to the house may take up to 7 business days. If the customer cancels the shipment after leaving the courier company and / or the customer refuses to accept the shipment from the courier company, the customer will have to bear the cost of the shipping fee and the handling fee for the shipment.
3. Delivery by courier to the customer's home (according to the address given in the order details on the website) will be in the amount of 0 - 30 NIS.
4. For purchases over 300 NIS or 4 packs of contact lenses - the delivery will be free.
5. The store may at its sole discretion subject to the various sales promotions allow delivery of deliveries at no cost and all in accordance with its decision at any time.
6. Self-collection of the product from the store's offices at: Majd al-Krum Road 85 near the Yalu gas station - Mondays from 10:00 to 18:00.

Shipping to an overseas address:

1. We offer international tracking tracking.
2. Details regarding international shipments will be added later.
3. 5. The shipping cost is not included in the price of the product (s) and will be added to the total price of the products. The shipping rate in relation to the order placed is the shipping rate on the website when the order is placed.
4. 6. If the delivery rates have been updated before the order is completed, the customer will be charged according to the updated rates. The updated shipping cost will be posted on the store website.
5. 7. The store will make the delivery through a shipping company or through a courier on its behalf, depending on the time window chosen by the customer at the time of purchase.
6. 8. The destination of the product / s is in the territories located in the territories of the State of Israel and outside the territories of Israel and subject to the restrictions of the courier company with which the store will contact.
7. 9. The shipment was not provided for a reason related to the customer, including but not limited to, due to providing incorrect and / or incorrect and / or inaccurate details when placing the order, and / or because the customer was not at the delivery address at the designated time and / or the customer refused to receive The shipment will be charged for the cost of the shipping fee and the handling fee for the shipment.
8. The store and / or the shipping company may refuse to provide an order for areas that are restricted for access from a security point of view. In this case, the manner of delivery will be coordinated with the customer by telephone.
9. Customer Service:

For questions regarding the products displayed on the website, or for additional details regarding the website, its activity and how to place orders, you can contact the store's customer service by one of the following means:

2. 2. By phone: 04-9991722.
3. 3. Email: support@mrsoptic.com
4. 4. On Facebook on the page
5. By mail: to Miss-Optic A.M. 20436219, Majd al-Krum Tel. 457 Zip Code 2019000.
6. Cancelling a transaction:
7. Cancellation of a transaction will be made in accordance with the provisions of the Consumer Protection Law, 5741-1981 (hereinafter: "the Consumer Protection Law"), the main points of which will be presented below.
8. The provisions of the Consumer Protection Law, 5741-1981, which apply and are valid at the time the order is placed, are the binding provisions even if in these regulations or on a website otherwise registered.

Cases where it is not possible to get a refund:

1. 1. It will not be possible to cancel and / or return eyeglasses that have been specially made according to customer measurements, ie it is not possible to receive a refund for buying a product that has been custom-made for the customer, such as: eyeglasses, optical sunglasses, custom-made sunglasses, contact lenses specially made for the customer .
2. 2. It is not possible to split or cancel, or return products purchased as part of special promotions such as "1 + 1" or "1 = 3". The customer can choose to either cancel the entire transaction or not cancel at all.
3. 3. When purchasing contact lenses - it will not be possible to cancel and / or return a product after its packaging has been opened. Also, you will not be eligible to cancel a deal on the grounds that the lenses are uncomfortable and / or unsuitable and the customer must make sure thoroughly through a qualified professional and before purchasing all the exact data regarding the ordered product.
4. 4. There is no liability for breakage and / or scratches caused to the lenses and / or frame.
5. 5. There is no responsibility for changing the color of the frame.
6. Sunglasses - can be canceled in accordance with the instructions for canceling the transaction below and provided that the barcode / SKU is not removed from the frame. Downloading the barcode / SKU is as strong as using the product.

Cancellation of an order by a customer before delivery of the product to the customer:

2. 2. As long as the order has not been delivered to the customer until the delivery is coordinated, the customer may cancel the order, in whole or in part, by written notice (including email) and / or orally to the store's customer service as stated in section 10 above, and via the designated link Which is on the website and is called: "Cancellation notice".
3. If the order is canceled, you will send the customer an e-mail confirming this, and the store will refund the customer, within 14 days of receiving the cancellation notice, the amount paid by him, if the customer chooses to make the purchase by credit card, when ordering, less 5% Or NIS 100, whichever is lower.

Cancellation after receiving the order from the customer:

1. 1. If the order has been delivered to the customer, the customer may cancel the order, in whole or in part, within 14 days from the date it was delivered to him, in written and / or oral notice to the store's customer service as stated in section 10 above and through the dedicated link . For the avoidance of doubt, after 14 days from the date of booking, can not be canceled.
2. 2. If the order is canceled, the store will be sent an e-mail to the customer confirming the cancellation of the purchase, and the customer must return the products to the address: Majed Al-Chrome Miss Optic PO Box 210 Zip code: 2019000 within 7 days from the date of cancellation of the cancellation notice, provided that the products are in good condition and have not been used, in their original packaging, when intact and / or without damage and / or damage and / or defect and / or spoilage of any kind.
3. 3. It will not be possible to cancel and / or return spectacles that have been specially prepared according to customer measurements. The warranty for any defect caused to the product due to negligent packaging will apply to the customer. Since the product / s are not sold in the store stores, but only through the website, the return of the products in the event of such cancellation will not be done by returning them to the store, but by arranging delivery with customer service only. The other provisions of this section will apply to the return of product (s) - with the required changes. After sending the product you must notify the store's customer service, the identification number of the registered mail.
4. 4. Subject to section 6 above, the company will return to the customer within 14 days of receiving the cancellation notice the amount paid by him when making the order, less a cancellation fee of 5% of the order price or NIS 100, whichever is lower. The refund will be made by crediting the credit card through which the purchase was made and / or by crediting the PAYPAL account through which the purchase was made, all in accordance with the means of payment in which the canceled purchase was made and in accordance with agreements between the customer and the company.
5. For the avoidance of doubt it is clarified that in canceling an order the customer will not be entitled to a refund of the shipping fee as paid by him.

Cancellation or replacement of a product as a result of a defect or non-compliance with the details appearing on the website:

1. 1. The customer must check the items included in the order immediately upon receipt of the shipment. If the customer received the product when it is defective, or when the product specification differs from the specification published on the website, the customer must contact the store's customer service or orally through customer service, within 14 days of receiving the product. To the extent that it is decided by the store, at its sole and absolute discretion, that the product is defective, the product will be replaced or its purchase will be canceled, at the customer's choice.
2. 2. In the event that the customer requests to cancel the purchase of the defective product, the following instructions will apply:
3. The customer will be sent an e-mail confirming the cancellation of the purchase, and the store and / or anyone on its behalf will contact the customer to coordinate the collection of the defective product.
4. If the defective product is returned to the store, the store will return it to the customer, within 14 days of receiving the cancellation notice of the amount paid by him for that defective product. In case of cancellation due to defect, the store will refund the customer the shipping fee, as much as paid by him.

third. Cancellation of an order, even if due to a defect in the product, after it has been delivered to the customer, is subject to the return of the items whose order was canceled to the store, when not used, in their original packaging, intact and / or without damage and / or damage and / or defect and / or breakdown. Sex and type.

Replacement of products not due to defect:

1. 1. A customer who wishes to replace products he received in an order not due to a defect, is asked to contact the store's customer service, in order to receive information on how and in which branch he will be able to replace the product that requires replacement. Since product / s are not sold in the store, but only through the website, the replacement of the loaded product will not be performed in the store, but only in accordance with customer service guidelines.
2. 2. The replacement of the products as stated in this section will be done within 14 days from the date of receipt of the order by the customer and provided they are not used, in their original packaging and the label / tag is still attached to the item, complete and / or without damage and / or damage and / or defect and / Or spoilage of any kind and type.
3. The replacement of the product is in accordance with the existing stock.

Cancellation by the store:

1. In any case in which the store is unable to manage the site as repaired, deliver the products or meet its other obligation under these terms, the store may, at its sole and absolute discretion, cancel the customer order, and in such case the customer will be notified of cancellation The order, and the consideration will be returned to the customer within 14 days of giving notice, and the customer hereby waives any claim and / or demand and / or claim in the matter.

Indemnity:

The user undertakes to indemnify the store, its employees, managers or anyone on its behalf for any damage, loss, loss of profit, payment or expense caused to them - including attorney's fees and legal expenses - due to violation of this policy.

12. security and privacy:

1 The store and / or those on its behalf take reasonable precautions to maintain, as far as possible, the confidentiality of the information. The user's personal details (name, e-mail, etc.) will be stored in the store's database.

2 This site is a secure site, so that the data that will be entered into the system by customers when registering and / or browsing and / or purchasing, will remain confidential and secure.

3 The store uses the information provided to it on the store's website by the user solely for the purpose of performing the same transaction or task, and the tasks derived from it. In the email address provided by the user and / or in the other details provided by him, for the purpose of sending a return email and / or a response to the user's request.

4 The store does not make any use of the details of the means of payment entered by the user on the store's website, but to make the payment, and does not transfer them to any third party, except for the purpose of performing the transaction requested by the user.

5 The credit card details of the users who perform transactions on the site are not stored in the store's systems, since the clearing of the credit cards is done through an external party. Due to the fact that we are dealing with operations in an online environment, the store can not guarantee complete immunity from intrusion into its existing computer system and / or disclosure of information stored by illegal operators and therefore, if any third party manages to penetrate information stored by the store and / or To misuse it, the user will not have any claim, claim and / or demand towards the store. Also, in cases arising from force majeure, the store will not be responsible for any damage and / or damage of any kind, indirect and / or direct, that may be caused to the user and / or anyone on his behalf, if any information provided by the user on the store site is lost and / or arrives To a hostile party and / or will use it without permission.

6 When using the website, information will be collected about the pages, products and / or items and / or ads and / or content presented to the user and / or who showed interest in them, while you were the user of the website and the actions performed by him on the store website. The information and use it for its own purposes, subject to the limitations of these terms of use and the provisions of any law, including for the purpose of producing and analyzing statistical information. The store may provide such statistical data to third parties, as long as the data does not relate to the user personally and / or enable him to identify him personally.

7 Marketing mail will be sent subject to obtaining the express written consent of the user, in accordance with the requirements of the law.

If there is a clerical error in the description of the color and / or in the appearance of the color, and / or in the way the color appears on the user's screen, this will not obligate the store.

9 The color catalog on the website is for illustration purposes only and there may be differences between the colors displayed on the website, some or all of them, and the colors actually sold.

The 10 product images on the site are for illustration purposes only, and do not bind the store. It is clarified that there may be differences between the images displayed on the website, some or all of them, and the products actually sold and the customer hereby waives any claim and / or demand and / or claim in this matter.

11 The store does its best to ensure that the information displayed on the site is the most complete and accurate information but it is clarified that it may appear in it, in good faith. Inaccuracies or errors for which the store will not bear any responsibility arising out of or related to them.

The 12 users agree that it is their responsibility to check and evaluate the site and the content, and that the responsibility for any risk that may be caused to the user as a result of using the site and / or the content, in whole or in part, including, but not limited to, the user's decision. Of the content, rests solely with them. We will clarify that personal circumstances require the personal attention of a professional.

13 A client in any personal circumstance is asked to contact a suitable professional such as an ophthalmologist, optometrist, etc. before any move that relies on the information on the site.

14 In any case, the store will not bear any responsibility for indirect damage. For direct damage, the store will not be liable for more than the amount paid for the glasses / product purchased.

15 In any case of a claim, of any kind and type, in all matters, involving and arising from this site, the date of filing the claim will be limited to one year from the date of creation of the cause and beyond that date the statute of limitations will apply to the claim.

16 Subject to any law, the store will not be liable for any damage of any kind, caused to the customer or anyone on his behalf, if any information entered by the customer during the ordering process is lost or reaches any party other than the store and / or used without permission.

17 The store will not be responsible for any delay or delay in delivery and / or non-delivery of an order, caused as a result of "force majeure" and / or events beyond the store's control, including strikes, Saturdays, natural disasters, exceptional weather, etc. Fault in the computer system or telephone systems that will impair the completion of the purchase process or faults in the e-mail service.

18 Details of the manufacturer and / or importer and the instructions for handling the products will appear on the products in the order. Was and the information is not available on the product. You can contact the store's customer service in the manner stated in section 10 above to receive the information and / or additional information.

19 The store is not responsible for the use made by the customer not in accordance with the manufacturer's instructions.

20 The store is not responsible, insofar as there are any, for the content published in the links that exist on the site and that lead to other sites that can be reached through the same links, the store does not guarantee that the link will lead the user to an active site.

21 We will clarify that these connectivity the store does not advertise them on its behalf, does not monitor or test them, their reliability and legality and everything related to their security and their privacy protection policy.

22 Therefore, the store will not bear any liability, of any kind, in relation to the rights to the intellectual property or any other right of a third party, in respect of the content published on the various pages of the site or in any other site linked to the site

23 The Store will not be responsible for the use made by users of links to the site, pages that are not on the site or other sites and users undertake to comply with the instructions and conditions of those sites or web pages and call directly to the providers of these sites or pages regarding issues. .

The store may remove previously included links from the site, or refrain from adding new links - all at its sole discretion.

25 The store does not guarantee that the site's services will not be disrupted, provided properly or without interruption, will exist and without errors, and will be immune from unauthorized access to the store's computers or from damage, malfunctions or failures - all in hardware, software, lines and communication systems, at the store or Who provides it and will not bear any responsibility for the disruption and / or any technical malfunction related to the operation of the said site.

26 You declare that you are aware that surfing depends, inter alia, on third parties.

27 The store may from time to time change the structure of the site, which includes, among other things, the appearance, scope and availability of the services provided on it and any other aspect involved. Such changes may cause malfunctions or inconvenience, etc. It is clarified that you will not have any claim, and / or lawsuit, and / or demand towards the store due to such changes or malfunctions that will occur while making them.

28 The store may at any time stop providing the services on the site, in whole or in part, and will endeavor to publish on the site a notice of termination of these services at least 7 days in advance.

29 The company may cancel registration for the service, or block access to it at any time and in particular if the reasons are:

30 Providing incorrect or partial information when registering on the site.

31 Performing an act or omission that harms or is likely to harm the Company or third parties.

32 in the event of a breach of the terms of use of the website, and / or in the event of a breach of the service agreement, and / or in the event of a breach of any law.

33 Performing a prevention and incitement action from registering other users on the site.

34 The store will not bear any responsibility, whether directly or indirectly, for any reason, in which case you will not be able to use the site, whether partially or fully, and make transactions through it.

35 In the event of a writer's error, an error in the product description and / or its price, the payment terms, and / or any other information specified on the website, an error in your details as they appear in the store's databases, the store may, but does not cancel the transaction in full or in part. That you carried in him.

36 The use of the website and content can be used as is (AS IS) The store can not adapt them to your personal needs. The customer will not have any claim, claim or demand for their accuracy or suitability for your needs. Use of the Services and downloading data from the Site will, therefore, be at your sole and complete responsibility.

37 The store and / or anyone on its behalf will not be liable for any direct or indirect damage, financial or otherwise, caused to the customer as a result of using or relying on the information published.

38 The Store will be entitled, at its sole discretion, to transfer ownership of this site to a third party, provided that your rights under these Terms and Conditions will continue to apply.

39 The customer agrees that the store will be entitled to transfer his details, which are in its possession, to a third party in the event of a transfer of ownership as aforesaid.

14. Law and place of jurisdiction:

The terms and conditions set forth in the Terms of Use, as well as any change or amendment, as well as the use of the Website, are subject to the laws of the State of Israel "Israeli law".

Any case of discrepancy or dispute that may arise in connection with the use of the website will be discussed and will be clarified exclusively before the competent courts in the city of Haifa.

The Store reserves the right to change these Terms from time to time. Only the rules published in the site's regulations will oblige the operators of the operations on the site.

15. Contact:

Contacting us will be possible in one of the above cases:

If you believe that the information and / or the content, in whole or in part, on the site are protected by copyright and / or other protection and that they constitute a violation of any third party rights.

If you wish to report legal violations related to our site.

If you become aware of an error or lack of information, data or any details published on the site.

In your contact with us, state what the violation is and your details in order to contact you. As much as it is up to us, we will try to find out and correct as soon as possible.

2. 2. Ways to refer to the store can be done in one of two ways:

 

By regular mail: support@mrsoptic.com

Using the "Contact Us" box on the website.

 

Failure to use the right granted to the store under the terms of use will not constitute a waiver of the same right in the same case and / or in another case, similar or dissimilar.

It is clarified that if a provision of these Terms is invalid or becomes illegal, invalid or unenforceable, the other provisions will remain in force.